Resources
Warranty Note
A warranty note setting out floor-use conditions, substrate limits, care requirements and what records to keep on site.
How the Warranty Note reads after a site week
The Warranty Note sets out the conditions tied to floor use on site. It covers substrate limits, care requirements and the records that should be kept for the installed system.
State the installed system first, then the date handed over to production and the area now in use. The Warranty Note should also record slab moisture, curing state, drainage points and any forklift, pallet jack or chemical exposure expected on site. Conditions differ between Johannesburg dust, Durban humidity and Cape Town winter wet, so the note must match the plant and not a stock file.
Add dated photographs before racking, stock or machines hide the surface. Include close views of joints, drains, ramps and any patched sections that could affect cover. Those images matter when site teams change and later reports rely on memory rather than the handover record.
Records that support cover
A useful Warranty Note names the exact area, the coating or screed installed, and the operating limits tied to that system. It should list cleaning agents allowed, cure periods observed and actions that fall outside normal use. Short, factual wording helps maintenance teams keep one reference on file instead of piecing details together from emails.
Attach the Warranty Note to the matching project file and add any repair history that predates installation. Check that dates, area names and photos match before sending it through the contact form. If misuse, impact damage or substrate defects were found, record them plainly in the message.
- Installed system and exact area named
- Photos of joints, drains and edges
- Related: Systems, Plant plays, and Floor notes
- Use conditions logged for site files
Site conditions that affect cover
Heavy traffic near loading bays, battery charging points and wash-down zones should be noted from the start. In Gauteng plants, dust and dry slab movement can matter as much as impact from hard wheels. Where older coatings remain at thresholds or around plinths, the note should say so and show where those limits begin.
Coastal sites often need extra attention to moisture readings, salts and cleaning water management. Inland operations may need clearer notes on powder dust, abrasion and tyre marking under heat. Load-shedding can interrupt cure conditions, so outage periods and generator use should be recorded if they affected installation or early service.
Operated by Astros Marketing (Pty) Ltd from 2 Makro Place, Sunnyrock 1401.
What to include in the note
Send the warranty note with area photos, installation dates, and a direct record of substrate issues, misuse, or previous repair attempts relevant to the floor. Keep the subject line truthful.
| Path | warranty-note |
|---|---|
| Hub | resources |
| Mailbox | Contact form |
Keep the Warranty Note with handover dates, area photos and the final system description used on site. Buyers and maintenance teams usually need one record that covers substrate limits, cleaning requirements and any exclusions tied to prior damage. Filing it with the project documents reduces confusion when inspections happen later.